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Shipping and payment

Shipping

We deliver to all of Switzerland and Liechtenstein, on the same terms and without extra costs. Other international shipping is currently not possible.

  • A-Post (no tracking): CHF 3.90. Padded envelope, no tracking and no insurance, 1–3 working days. Free for orders of CHF 60.00 or more.
  • A-Post Plus (with tracking): CHF 5.90. Padded envelope, with tracking, no insurance, 1–3 working days.
  • Registered mail (insured up to CHF 500): CHF 8.50. Padded envelope, with tracking, signature and Swiss Post insurance up to CHF 500, 1–3 working days.
  • Free sample: For orders of CHF 30.00 or more we add a 1 ml sample. You can name a preferred fragrance at checkout.

All decants are filled into sealed atomisers and packed with protective padding.

Delivery time

Items in stock are usually shipped within a few working days. When stock is low, restocking can take up to 2 weeks. Sold-out sizes cannot be ordered.

Payment

Payment is processed securely by Stripe, by card (Visa, Mastercard), Apple Pay, Google Pay or TWINT. Neither we nor this website ever see your card details.

Transport damage

If something arrives damaged despite careful packing, please contact us within 2 days of receipt with a photo at [email protected]. We will find a straightforward solution.

Loss in transit

Without tracking, a shipment cannot be located afterwards. Only registered mail is insured (Swiss Post liability up to CHF 500). With uninsured shipping methods the shipment travels at the buyer's risk, and compensation for loss is excluded.

Wrong or incomplete address

If a delivery cannot be made because of a wrong or incomplete address, the buyer bears the cost of re-shipping. Please check your address when ordering.

Collection

Collection on site is not possible.

Returns

For hygiene and quality reasons, delivered decants cannot be returned or exchanged. If a wrong item was delivered, please contact us within 7 days of receipt with a photo at [email protected]. We will send you the correct item free of charge or refund the purchase price.